The Topside Attic Insulation Round Rock Guarantee
We’re Wes Okafor and the crew at Topside Attic Insulation Round Rock, and we’ve sealed and insulated more than 9,000 homes since 2016. Every one of those jobs started with a written price and ended with a documented photo record. That’s not marketing language. It’s the Haven Standard, and it’s how we work in Round Rock, Pflugerville, Georgetown, and every neighborhood in between. When we say we stand behind our work, we mean you get a flat price in writing before anyone touches your attic, a 365-Day Done Right Promise backed by that same written scope, and proof of what changed - blower-door numbers, photos, and a warranty document you can hold in your hand. No voicemail loops. No callback windows measured in business days. A live person answers when you call (737) 259-7528.
What’s Covered
- Workmanship on every attic insulation, air sealing, and encapsulation job. If the blown-in insulation settles unevenly, if a spray foam pass missed a corner, or if a top-plate seal pulls loose in the first year, we come back and fix it. The 365-Day Done Right Promise applies to all completed work, and the written warranty we give you before the crew leaves spells out exactly what “done right” means for your specific job.
- Materials sourced from Owens Corning, Johns Manville, Knauf, Rockwool, CertainTeed, Icynene, Demilec, and GreenFiber. We don’t lock you into a proprietary product you’ve never heard of. If a batch of fiberglass batts shows a manufacturing defect or a spray foam drum cures wrong, we handle the replacement with the supplier directly. You don’t chase paperwork between us and a manufacturer.
- Cleanup that leaves your home cleaner than we found it. Attic work makes dust. We know it, you know it, and our crew knows to run HEPA vacuums, lay protective sheeting over every walkway, and bag debris before it hits your living space. The Documented Photo Record includes a final shot of the access hatch and surrounding area so you can verify we didn’t track insulation into your hallway.
- On-time arrival with a named technician and a text when they’re on the way. Under Haven Standard: Arrive on schedule, you get a named technician and a text when they are on the way. If we’re running behind because the previous job in Forest Creek or Behrens Ranch had unexpected rot repair, we call you with a real ETA, not a vague “sometime this afternoon.”
- Honest pricing with no bait-and-switch. Haven Standard Clause 1 is non-negotiable: flat price, written scope, written warranty before anyone lifts a tool. If we open your attic and find active rodent damage we couldn’t see during the initial inspection, we stop, photograph it, and give you a revised written price for the additional work. We don’t start billing hourly and hope you don’t notice.
Our Satisfaction Promise
If something’s not right, we make it right. That’s the 365-Day Done Right Promise, and it’s not a slogan on a magnet.
Here’s how it actually works for a Round Rock homeowner. You call (737) 259-7528 and a live person picks up, 24 hours a day. You describe what’s wrong - maybe the upstairs bedroom is still running hot after the radiant barrier went in, or you found a gap in the crawl space vapor barrier during a routine storage trip. We schedule a return visit, pull your original written scope and photo record, and send the same crew or a senior technician to look at it. If we missed something, we fix it at no charge. If the issue stems from something outside our scope - say, a roof leak that started after we left - we show you the before-and-after photos and explain exactly what we did and didn’t touch, so you can make an informed decision about next steps.
We’ve had homeowners in Round Rock’s Paloma Lake call us six months after a job because they noticed a draft around a can light we sealed. We came back, re-checked every top-plate penetration with a smoke pencil, and found one joint that had shifted with summer expansion. Took twenty minutes. No invoice. That’s what “done right” means - it’s not done until it stays done.
The promise has a hard edge too. If we can’t make it right to your satisfaction, we don’t hold you hostage. We’ll document what we attempted, what the obstacle was, and where we stand. We don’t disappear behind voicemail or force you into arbitration clauses you didn’t read. The Haven Standard was built on transparency, not legal maneuvering.
Licensed & Insured Backing
A warranty is only as solid as the company behind it. We’ve seen Round Rock insulation contractors come and go since 2016 - some with slick websites and no physical address, some with a truck and a cell phone and no general liability policy to speak of. We’re licensed and insured, which means if a technician puts a foot through your ceiling drywall or a spray foam rig shorts out your HVAC control board, there’s a real policy with real coverage, not a promise to “work something out.”
Our technicians are background-checked and uniformed, not day-laborers pulled from a parking lot. That matters for your security and for the integrity of your warranty claim. If you need to invoke the 365-Day Done Right Promise, you’re dealing with the same entity that did the work - Topside Attic Insulation Round Rock, independently owned and operated under The Haven Standard since 2016. No shell company, no “we sold that territory to a new operator” runaround.
Insurance and licensing also protect you from the hidden costs of cut-rate work. An unlicensed contractor in Williamson County who floods your crawl space during encapsulation because they didn’t understand vapor barrier permeance ratings - that’s on you if they have no coverage. We carry the policies, we pull the permits when required, and we document both in your job file.
What You Leave With
Every Topside Attic Insulation Round Rock customer gets a closing packet: the written scope we started with, marked complete; the written warranty with the 365-Day Done Right Promise terms; the Documented Photo Record showing before, during, and after conditions; and on air-sealing jobs, the before-and-after blower-door test - a pressurization reading that shows, in one number, how much conditioned air your building envelope was losing before we started and how much tighter it is now. Most Round Rock homes we seal drop 30 to 50 percent on that CFM50 figure. You don’t have to trust us. You trust the number.
We also include a Free Second Opinion voucher - bring us any competing written estimate within 30 days and we’ll read it with you, line by line, and tell you where the scope differs from ours. No charge, no pressure to switch. It’s another Haven Standard tool for making sure you actually understand what you’re buying.
How to Start a Claim
Call (737) 259-7528. A live person answers. Give them your address and job date, or the technician’s name if you remember it. We’ll pull your file, review the photo record and written scope, and schedule a return visit within 48 hours for non-emergency issues, same day if there’s a safety concern like exposed wiring or a compromised structural member. We don’t make you fill out online forms and wait for a callback. The Haven Standard says you get a named technician and a text when they’re on the way - even for warranty work, especially for warranty work.
Common Questions About Our Guarantee
Does the 365-Day Done Right Promise cover manufacturer defects?
It covers our workmanship and installation. If an Owens Corning batt or Johns Manville blown-in product shows a factory defect, we handle the supplier claim on your behalf and reinstall at no labor charge. You don’t navigate two warranties. Call (737) 259-7528 and we’ll sort out which party is responsible.
What if I sell my home during the 365-day period?
The promise stays with the property, not the owner. Transfer the written warranty and photo record to your buyer at closing. If they find an issue we should have caught, they can invoke the same terms. We’ve had this come up in Round Rock’s Teravista and Stone Oak communities, and it works the same way every time.
Is there anything the guarantee doesn’t cover?
Damage from events after we leave - roof leaks, rodent re-infestation due to exterior entry points we didn’t seal, or DIY modifications to our work. We document the condition we left your attic in, and we document what’s outside our scope. If you’re not sure whether something qualifies, call us. We’ll look at the photo record together and tell you straight.
Do you guarantee energy savings?
We guarantee the measurable work: the R-value installed, the air leakage reduced, the vapor barrier sealed. Actual utility savings depend on your thermostat habits, your HVAC system’s condition, and Texas weather patterns we don’t control. What we can show you is the blower-door number and the insulation depth, both documented. Most Round Rock homeowners see lower bills, but we don’t promise a specific dollar amount we can’t enforce.
Can I get the Free Second Opinion after I’ve already hired someone else?
Yes, though it’s most useful before you sign. Bring us a competing written estimate and we’ll read it with you, highlighting scope gaps or material substitutions. We’ve caught instances where a competitor quoted blown-in fiberglass over an unsealed attic floor - exactly the sequence we refuse to do. Sealed first, then insulated. In that order. The second opinion is free because we believe informed homeowners make better decisions, and better decisions lead to fewer warranty claims down the road.
Written by Wes Okafor, Owner at Topside Attic Insulation Round Rock, serving Round Rock, Pflugerville, Georgetown, and surrounding communities since 2016.